SHAH TV

Support

Help & Support

Setup instructions, account and payment answers, troubleshooting, and direct support in one place.

Setup Guides

Follow the section that matches what you want to do.

1. Create your account

  1. Select Get Started and complete registration.
  2. Open the verification email and activate the account. If registration approval is enabled, wait for an administrator to approve it.
  3. Sign in and open Dashboard.

2. Buy coins and submit payment

  1. Open Billing and choose an available payment method.
  2. Send the exact displayed amount and keep the transaction ID and proof.
  3. Submit the payment request once. It stays Pending while an administrator verifies it.
  4. Wait for the dashboard notification; approved coins are added automatically.

3. Create a Watch User

  1. From Dashboard select Create Watch User.
  2. Choose a free 5-hour test when available, or select a validity date paid with coins.
  3. Add the playlist source information supplied for your account.
  4. Save the generated username, password and 10-digit PIN.

4. Watch in a web browser

  1. Open Watch Online.
  2. Sign in with the Watch User credentials or the 10-digit PIN.
  3. Select a category and channel. Use a current Chrome, Edge or Firefox browser.

5. Install an app

  • Android mobile/TV/box: Download the APK, allow installation from the browser or file manager when prompted, then install.
  • Windows: Download the Windows package and run its installer.
  • Ubuntu: Download the .deb package and open it with App Center/Software Install.
  • Use only files linked from the official Apps or Downloads page.

6. Smart TV when the store app is unavailable

  • LG webOS: Install LG Developer Mode from LG Content Store, enable Developer Mode and Key Server, then use the provided portable installer from a Windows PC on the same network.
  • Samsung TV: Availability and installation depend on the TV model and region; follow the current Samsung guide.
  • Developer-mode installation is temporary and may need renewal. Follow the exact guide for your TV.

Open Smart TV installation guides

Frequently Asked Questions

Quick answers about accounts, payments and viewing.

Why can’t I sign in immediately after registration?

Your email may still need verification, or an administrator may need to approve the account. Check Inbox and Spam, then use the verification link. Do not create repeated accounts while approval is pending.

How do coins work?

Coins fund Watch User validity. The creation and renewal screens show the exact coin cost before confirmation. One coin currently represents one validity day where indicated by the dashboard.

What should I do after submitting a payment?

Keep the request open and wait for manual verification. Its status appears in Billing and notifications. Do not submit the same transaction ID again. If the review time passes, create a Payment support ticket with the reference and proof.

What is a free test token?

A test token creates a temporary 5-hour Watch User. Availability is shown on the dashboard. A used or unavailable test token cannot be reused unless another is credited to the account.

Why can’t I find SHAH TV in my device’s app store?

Store availability can vary by platform, model and region. Use the official Downloads page for Android, Windows, Ubuntu and available Smart TV installation guides. Never install a package copied from an unknown website.

Which login method should I use?

Both methods open the same Watch User. Use its username and password under Xtream Codes, or enter its 10-digit PIN for quicker activation. Your website account password is separate.

What does the active-device count mean?

It shows devices recently using that Watch User. If the limit is reached, sign out from an unused device and allow its session to become inactive before trying again.

Troubleshooting

Try these safe checks before opening a ticket.

Login or PIN is rejected
  • Confirm you are using Watch User credentials, not the website account password.
  • Check that the Watch User is Active and has not expired.
  • Retype the PIN without spaces. For username/password, preserve letter case.
  • Restart the app and try again. Reset app login data only if needed.
A channel buffers or does not play
  • Test another channel to identify whether the issue is limited to one stream.
  • Restart the router and device, and prefer Ethernet or strong 5 GHz Wi-Fi.
  • Close other high-bandwidth downloads and update the app.
  • If several channels fail, include channel names, time, device model and a screenshot in a ticket.
Android blocks APK installation

Open the device setting shown by Android and temporarily allow “Install unknown apps” for the browser or file manager used to open the official APK. Install it, then disable that permission again if preferred.

LG webOS developer installation fails
  • Keep the TV and Windows PC on the same local network.
  • Ensure Developer Mode and Key Server are enabled and the TV IP is correct.
  • Use the current passphrase displayed by the TV app.
  • Renew the Developer Mode session before it expires, then retry the portable installer.
Payment remains pending or is rejected

Check the transaction ID, sender account and exact amount against your submitted request. A rejected request includes a reason. For review, open a Payment ticket and attach the proof; never send a payment PIN or account password.

Watch Online is blank or unresponsive

Reload the page, disable content blockers for shahtv.com, clear the site cache, and try a current Chrome, Edge or Firefox browser. Confirm the same Watch User works in another client before opening a ticket.

Contact Support

Tickets are saved in your account, visible to the SHAH TV administrator, and can be followed from Support Center.

Sign in to contact support

Signing in links the request to your account and lets you receive replies, attach files and track its status securely.

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